or apply directly on New Era Technology's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days New Era Technology's roles stay open a median of 29 days
- Reposted
- No
- Salary listed
- No 5% of New Era Technology's roles list one
- Ghost-job risk at New Era Technology
- moderate 20 stale, 3 reposted of 66 open
- Hiring momentum
- 154 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from New Era Technology's own greenhouse board since 2026-08-03. Full hiring picture for New Era Technology.
About this role
As a Service Desk Engineer at New Era Technology, you will provide first-line technical support for IT issues, assisting both internal and external clients. Your responsibilities will include logging and troubleshooting incidents, resolving user account management issues, and addressing hardware and software problems. You will also contribute to process improvements and maintain clear communication with end-users while ensuring adherence to service level agreements (SLAs).
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of New Era Technology as an employer.
What you need
- 1+ years’ experience in Service Desk Engineer role
- Service Desk Operations Proficiency
- Strong communication and customer service skills
- Proficient in troubleshooting hardware, software, and networks
- Familiar with Windows, macOS, Office 365, Google Workspace
- Knowledge of ITIL processes, ticketing systems, remote support tools
Nice to have
- Certifications: ITIL 4, CompTIA A+/Network+, Microsoft 365
What you get
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
Worth weighing
- No salary listed
- Full-time role based in Newcastle office, working 38 hours per week
- Focus on customer service and communication skills may indicate a high interaction role
- Potential for escalation of complex issues may require strong problem-solving skills
Summarised from New Era Technology's posting. Read the full original.
Listed by New Era Technology on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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