Sr. QA Consultant, Amazon Connect / Contact Center QA
NeuraFlash, Part of Accenture · Remote - India (Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune Only)
Posted 12 days ago
or apply directly on NeuraFlash, Part of Accenture's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days NeuraFlash, Part of Accenture's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 26% of NeuraFlash, Part of Accenture's roles list one
- Ghost-job risk at NeuraFlash, Part of Accenture
- high 52 stale, 1 reposted of 74 open
- Hiring momentum
- 98 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NeuraFlash, Part of Accenture's own greenhouse board since 2026-08-03. Full hiring picture for NeuraFlash, Part of Accenture.
About this role
As a Sr. QA Consultant at NeuraFlash, you will be responsible for testing complex cloud contact center implementations using Amazon Connect and related technologies. Your day-to-day tasks will include designing and executing test scenarios, validating integrations, and ensuring the quality of AI-powered customer experiences. You will collaborate with various stakeholders to drive testing processes and prepare reports on release readiness.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NeuraFlash, Part of Accenture as an employer.
What you need
- 5+ years of overall QA/testing experience
- 3+ years in contact center, CTI, IVR, telephony or cloud contact center platforms
- Strong hands-on Amazon Connect testing experience
- Proven ability to read Lucidchart/Visio IVR designs and convert them into test scripts
- Strong understanding of IVR, ACD/routing, DTMF, ASR, PSTN, DID/toll-free, call recording and transcription
- Hands-on experience with Amazon Connect Admin workspace and AWS Console
Nice to have
- Experience with Cyara, Empirix Hammer or other IVR automation tools
- Load, performance and/or security testing experience
- Experience validating Generative AI quality, hallucinations, grounding and guardrails
- Salesforce SOQL/reporting, Amazon Connect metrics, Contact Lens and CloudWatch experience
- Multi-language IVR/chat testing
What you get
- Remote work flexibility
- Up to 25% travel commitment
- Flexible working hours
- Collaborative company culture
- Opportunities for team celebrations and events
Worth weighing
- No salary listed
- Role involves significant collaboration across multiple stakeholders
- Experience with specific tools and technologies is heavily emphasized
Summarised from NeuraFlash, Part of Accenture's posting. Read the full original.
Listed by NeuraFlash, Part of Accenture on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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