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NeuraFlash, Part of Accenture

Sr. QA Consultant, Amazon Connect / Contact Center QA

NeuraFlash, Part of Accenture · Remote - Colombia

Posted 12 days ago

or apply directly on NeuraFlash, Part of Accenture's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
NeuraFlash, Part of Accenture's roles stay open a median of 45 days
Reposted
No
Salary listed
No
26% of NeuraFlash, Part of Accenture's roles list one
Ghost-job risk at NeuraFlash, Part of Accenture
high
52 stale, 1 reposted of 74 open
Hiring momentum
98 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NeuraFlash, Part of Accenture's own greenhouse board since 2026-08-03. Full hiring picture for NeuraFlash, Part of Accenture.

About this role

As a Sr. QA Consultant for Amazon Connect at NeuraFlash, Part of Accenture, you will be responsible for testing complex cloud contact center implementations. Your day-to-day tasks will include designing and executing test scenarios for Amazon Connect and IVR systems, validating integrations with AWS and Salesforce, and ensuring the quality of AI-driven customer experiences. You will collaborate with various stakeholders to drive testing processes and prepare quality metrics and reports for release readiness.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NeuraFlash, Part of Accenture as an employer.

What you need

  • 5+ years of overall QA/testing experience, including 3+ years in contact center, CTI, IVR, telephony or cloud contact center platforms
  • Strong hands-on Amazon Connect testing experience, preferably with complex IVR and self-service implementations
  • Proven ability to read Lucidchart/Visio IVR designs and independently convert them into comprehensive functional test scripts
  • Strong understanding of IVR, ACD/routing, DTMF, ASR, PSTN, DID/toll-free, call recording and transcription
  • Hands-on experience with Amazon Connect Admin workspace and AWS Console, including Lambda, DynamoDB, S3, Lex and Contact Flows
  • Experience testing Amazon Connect Agent/Supervisor workspace and Chat

Nice to have

  • Experience with Cyara, Empirix Hammer or other IVR automation tools
  • Load, performance and/or security testing experience
  • Experience validating Generative AI quality, hallucinations, grounding and guardrails
  • Salesforce SOQL/reporting, Amazon Connect metrics, Contact Lens and CloudWatch experience
  • Multi-language IVR/chat testing

What you get

  • Remote work flexibility
  • Travel commitment of up to 25%
  • Flexible working hours
  • Collaborative company culture
  • Opportunities for team celebrations and events

Worth weighing

  • No salary listed
  • Role involves significant collaboration across multiple stakeholders
  • Expectations for independent work in complex environments

Summarised from NeuraFlash, Part of Accenture's posting. Read the full original.

Listed by NeuraFlash, Part of Accenture on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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