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Moniepoint

Offline Customer Support Officer (Nasarawa)

Moniepoint · Nasarawa, Nigeria

Posted 28 days ago · Previously reposted

or apply directly on Moniepoint's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Moniepoint's roles stay open a median of 45 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
0% of Moniepoint's roles list one
Ghost-job risk at Moniepoint
high
80 stale, 17 reposted of 151 open
Hiring momentum
213 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Moniepoint's own greenhouse board since 2026-08-03. Full hiring picture for Moniepoint.

About this role

The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving customer inquiries, logging support requests, collaborating with internal teams for issue resolution, and collecting customer feedback to enhance service quality.

Our read on this posting2.6out of 5
benefits
2/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moniepoint as an employer.

What you need

  • Minimum of 1–2 years of relevant customer service or support experience
  • Minimum educational qualification of BSc or HND
  • Must have completed NYSC or possess a valid exemption/exclusion certificate
  • Excellent written and verbal communication skills
  • Strong problem-solving and issue-resolution abilities
  • Customer-centric mindset with high empathy and emotional intelligence

What you get

  • Competitive compensation
  • Benefits
  • Career growth opportunities
  • Support for professional development

Worth weighing

  • Role involves handling customer inquiries both in-person and via WhatsApp, which may require adaptability to different communication styles
  • Success metrics are heavily focused on customer satisfaction and operational discipline, indicating a high-pressure environment to meet SLAs

Summarised from Moniepoint's posting. Read the full original.

Listed by Moniepoint on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Moniepoint

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