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Moniepoint

Offline Customer Support Officer (Borno)

Moniepoint · Borno, Nigeria

Posted 28 days ago · Previously reposted

or apply directly on Moniepoint's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Moniepoint's roles stay open a median of 45 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
0% of Moniepoint's roles list one
Ghost-job risk at Moniepoint
high
80 stale, 17 reposted of 151 open
Hiring momentum
213 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Moniepoint's own greenhouse board since 2026-08-03. Full hiring picture for Moniepoint.

About this role

The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving customer inquiries, logging support requests, and collaborating with internal teams to ensure timely issue resolution while maintaining a strong focus on customer satisfaction and adherence to operational procedures.

Our read on this posting2.6out of 5
benefits
2/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moniepoint as an employer.

What you need

  • Minimum of 1–2 years of relevant customer service or support experience
  • Minimum educational qualification of BSc or HND
  • Must have completed NYSC or possess a valid exemption/exclusion certificate
  • Excellent written and verbal communication skills
  • Strong problem-solving and issue-resolution abilities
  • Customer-centric mindset with high empathy and emotional intelligence

What you get

  • Competitive compensation
  • Benefits
  • Career growth opportunities
  • Support for professional development

Worth weighing

  • No specific salary listed
  • Role involves handling customer inquiries both in-person and via WhatsApp, which may require adaptability to different communication styles
  • Focus on logging and tracking customer interactions may imply a structured but potentially repetitive work environment

Summarised from Moniepoint's posting. Read the full original.

Listed by Moniepoint on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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