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MongoDB

Technical Services Engineer, Infrastructure - Weekend

MongoDB · Palo Alto

Posted about 3 months ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
MongoDB's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
high
404 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

As a Technical Services Engineer at MongoDB, you will leverage your problem-solving and customer service skills to assist clients with complex MongoDB issues. Your role will involve collaborating with enterprise customers to implement and troubleshoot MongoDB solutions, including backup strategies for large-scale environments. You will work primarily on weekends after an initial ramp-up period, providing support and ensuring high availability for customer systems.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • Patience, empathy, and a genuine desire to help others
  • Excellent communication skills, both written and verbal, with internal and external stakeholders
  • Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
  • Full understanding of Linux systems and networking concepts, including firewalls, load balancers, performance tuning, storage management
  • 1+ years of experience in a Support role working directly with customers
  • 2+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred

Nice to have

  • Experience with AI topics, development, and supporting technologies such as Vector Search
  • Experience managing large-scale databases (RDBMS or NoSQL or both) and monitoring them via products like Prometheus or Grafana
  • Experience with specific MongoDB products like Ops Manager, Cloud Manager, Atlas, Kubernetes Operator/Controller
  • Experience coding in one or more of Python, Java, Go, Ruby, C, C++
  • Experience with personal test labs and reproducing issues locally to drive resolution of issues

What you get

  • Equity
  • Participation in the employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance
  • 401(k) plan

Worth weighing

  • The role requires working weekends and may involve volunteering for additional coverage during certain events.
  • The job description emphasizes a strong customer service focus, which may not appeal to all technical candidates.
  • The salary range is broad, and compensation is based on various factors, which may lead to variability in offers.

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

More roles at MongoDB

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