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MongoDB

Senior Director, Customer Health & Critical Accounts

MongoDB · Austin; Boston; Chicago; Denver; Los Angeles; New York City; United States

Posted about 2 months ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
MongoDB's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
high
337 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

In this role, you will lead the development of MongoDB's Critical Accounts program and Customer Health Platform, focusing on protecting and enhancing customer relationships. You will design frameworks, establish a program management team, and create executive reporting to ensure visibility into customer health and risk. Additionally, you will set the long-term vision for the Customer Health Platform, aligning it with cross-functional teams to drive proactive customer insights and interventions.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • 12+ years in Customer Success, Program Management, or Customer/GTM Operations, ideally in a consumption-based or B2B SaaS company
  • Experience managing complex, multi-stakeholder engagements under pressure
  • A track record of building a program or function from the ground up
  • Experience managing people leaders or senior individual contributors
  • Strong cross-functional leadership without direct authority
  • Executive-grade written and verbal communication skills

Nice to have

  • Experience building and managing a Critical Accounts or similar escalation/save function
  • Experience owning or sponsoring an AI-powered customer intelligence, account health, or GTM tooling initiative spanning multiple functions

What you get

  • Equity
  • Participation in the employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance
  • 401(k) plan

Worth weighing

  • No specific mention of team size or structure for the new program management team
  • Role involves significant cross-functional coordination which may require navigating complex dynamics
  • High expectations for building from scratch may lead to an intense workload initially

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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