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MongoDB

Senior Customer Success Manager

MongoDB · Montreal

Posted about 2 months ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
MongoDB's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
high
337 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

As a Senior Customer Success Manager at MongoDB, you will serve as a key advisor to Enterprise accounts, helping them maximize the value of their MongoDB investments. Your role involves building relationships with senior stakeholders, managing account strategies, and driving customer retention and revenue realization. You will also mentor team members and collaborate across various internal teams to ensure customer success and influence product development.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical product
  • 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
  • Excellent verbal and written communication skills in both French and English
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

What you get

  • Equity
  • Participation in the employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance
  • Registered Retirement Savings Plan (RRSP) with employer match

Worth weighing

  • Position requires fluency in both French and English
  • Role involves high-pressure scenarios and significant technical complexity
  • No specific mention of remote work flexibility beyond hybrid model in Montreal

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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