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MongoDB

Manager, Technical Services

MongoDB · Austin

Posted about 2 months ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
MongoDB's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
high
337 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

The Manager, Technical Services Partner Support will lead a team of technical services engineers focused on managing partner-facing technical cases and escalations. This role involves coaching the team, ensuring operational excellence, and collaborating with various departments to enhance partner support. The manager will also drive process improvements and capture product feedback to influence future developments.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • 5+ years of experience in technical support, technical services, customer-facing engineering, or a similar function in enterprise software, SaaS, or cloud infrastructure
  • 2+ years leading technical, customer-facing teams or equivalent technical leadership
  • Strong operational instincts, including experience with case management, escalation, prioritization, workflow design, and support process improvement
  • Demonstrated ability to coach and develop technical talent in a high-accountability environment
  • Excellent communication skills, with the ability to adapt messaging across technical practitioners, partner leaders, and internal executives
  • Strong customer and partner advocacy mindset, with sound judgment during high-pressure situations

Nice to have

  • Experience supporting or enabling ISVs, OEMs, or other technical partner ecosystems
  • Familiarity with MongoDB, Atlas, cloud platforms, or related infrastructure tooling
  • Experience with knowledge management, case deflection, and support enablement programs
  • Experience building processes for globally distributed or follow-the-sun support organizations
  • Experience presenting trends, risks, and operational recommendations to senior stakeholders

What you get

  • equity
  • participation in the employee stock purchase program
  • flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • fertility and adoption assistance
  • 401(k) plan

Worth weighing

  • no salary listed in the posting, but a range is provided separately
  • the role requires strong collaboration across multiple departments, which may indicate a complex work environment
  • the position is hybrid, requiring presence in Austin, TX
  • the emphasis on coaching and developing talent suggests a focus on team dynamics and leadership skills

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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