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Mercer Advisors

Product Support Specialist (Mountain or Pacific Time Zone)

Mercer Advisors · Remote, USA

Posted 27 days ago · Previously reposted

or apply directly on Mercer Advisors's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
Mercer Advisors's roles stay open a median of 45 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
0% of Mercer Advisors's roles list one
Ghost-job risk at Mercer Advisors
high
52 stale, 5 reposted of 104 open
Hiring momentum
167 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Mercer Advisors's own greenhouse board since 2026-08-03. Full hiring picture for Mercer Advisors.

About this role

The Product Support Specialist at Mercer Advisors is responsible for providing technical and client support within the company's technology ecosystem. This role involves managing support requests, troubleshooting system issues, and ensuring a high-quality user experience for advisors, employees, and clients. The specialist will also collaborate with various teams to identify opportunities for system enhancements and contribute to process improvements.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mercer Advisors as an employer.

What you need

  • High school diploma or equivalent required; bachelor's degree preferred.
  • 3+ years of experience in technical support, help desk, product support, or related field preferred.
  • 3+ years of customer service experience in a client-facing environment preferred.
  • Demonstrated ability to troubleshoot technical issues and resolve problems effectively.
  • Strong verbal and written communication skills.
  • Exceptional customer service orientation and commitment to delivering high-quality support.

Nice to have

  • Experience supporting CRM platforms such as Salesforce.
  • Familiarity with support ticketing systems, including Halo or similar platforms.
  • Working knowledge of Zoom, Box, DocuSign, and Microsoft Office products.
  • Understanding of financial services, wealth management, or investment industry terminology.
  • Experience utilizing AI-enabled productivity tools such as Microsoft Copilot or Claude.

What you get

  • Company Paid Basic Life & AD&D Insurance
  • Company Paid Short-Term and Long-Term Disability Insurance
  • Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
  • Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
  • Kaiser Medical plans available in California
  • Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.

Worth weighing

  • Preference for candidates in the Pacific or Mountain Time Zones due to team needs.
  • Role may involve managing multiple priorities in a fast-paced environment, which could be challenging for some candidates.

Summarised from Mercer Advisors's posting. Read the full original.

Listed by Mercer Advisors on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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