Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation
McMaster-Carr · Atlanta, GA; Princeton, NJ; Chicago, IL; Cleveland, OH; Los Angeles, CA; Fort Worth, TX
Posted about 3 months ago · $175,000 to $390,000
or apply directly on McMaster-Carr's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 102 days McMaster-Carr's roles stay open a median of 103 days
- Reposted
- No
- Salary listed
- Yes 95% of McMaster-Carr's roles list one
- Ghost-job risk at McMaster-Carr
- high 37 stale, 2 reposted of 37 open
- Hiring momentum
- 7 roles opened in the last 90 days ↓ down vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-11-14
Measured from postings appearing on and disappearing from McMaster-Carr's own greenhouse board since 2026-08-03. Full hiring picture for McMaster-Carr.
About this role
In this role, you will be part of the Customer Service and Fulfillment leadership team at McMaster-Carr, focusing on enhancing customer service through automation and operational improvements. Your responsibilities will include applying large language models to streamline customer interactions, removing barriers in the ordering process, driving automation in distribution, and leading cross-functional teams to solve operational issues. This position is designed as a pathway to senior leadership, emphasizing impact-driven progress.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of McMaster-Carr as an employer.
What you need
- Experience in a leadership role within customer service or operations
- Strong problem-solving skills
- Ability to work cross-functionally with tech, service, and distribution teams
- Experience with automation and operational efficiency improvements
- Ability to thrive in ambiguity and take ownership of outcomes
Nice to have
- Background in consulting, engineering, or banking
- Familiarity with large language models and AI applications in customer service
What you get
- 100% tuition reimbursement
- Informal and formal mentorship
- Medical, dental, pharmacy, and vision plans with no monthly premiums
- Inclusive, all-gender benefits
- Paid parental leave for all new parents
- Adoption and surrogacy assistance
Worth weighing
- Total cash compensation range is broad, from $175,000 to $390,000, which may indicate variability based on experience or negotiation
- Position is not eligible for work authorization sponsorship
- Role involves significant cross-functional collaboration, which may require strong interpersonal skills
Summarised from McMaster-Carr's posting. Read the full original.
Listed by McMaster-Carr on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.
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