Senior Customer Success Manager, Enterprise & Strategic Accounts
MarqVision · San Francisco, California
Posted about a month ago
or apply directly on MarqVision's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days MarqVision's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 20% of MarqVision's roles list one
- Ghost-job risk at MarqVision
- high 15 stale, 1 reposted of 20 open
- Hiring momentum
- 29 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from MarqVision's own greenhouse board since 2026-08-03. Full hiring picture for MarqVision.
About this role
As a Senior Customer Success Manager at MarqVision, you will manage the entire lifecycle of strategic customer accounts, ensuring they receive maximum value from the company's AI-powered brand integrity solutions. Your role involves onboarding, training, and maintaining relationships with key stakeholders, while also coordinating with internal teams to address customer needs and drive account growth. You'll be proactive in monitoring account health and implementing strategies to mitigate risks and enhance customer satisfaction.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MarqVision as an employer.
What you need
- 4+ years of Customer Success and/or Account Management experience within the SaaS field in the US market
- Proven experience owning complex enterprise renewals and expansions
- Ability to demonstrate strategic thinking to grow partnership value across large, matrixed customer organizations
- Excellent customer-facing skills including training, coaching, and conflict resolution
- Strong written and verbal communication skills as well as business and technical acumen
Nice to have
- Understanding of the software development lifecycle, legal tech, brand protection/IP enforcement, SaaS, and/or related fields
- Familiarity with marketplace or platform enforcement programs (e.g., Amazon Brand Registry, Alibaba)
- Prior experience working alongside legal or compliance teams in a customer-facing capacity
What you get
- Flexible PTO
- Hybrid work model
- Equity in every offer
- Comprehensive health, dental, and vision coverage
- Parental leave
- 401(k) plan
Worth weighing
- Total compensation range provided, but pay is determined by various factors
- Role involves managing multiple senior stakeholders across large organizations, which may require strong interpersonal skills
- Position requires a proactive approach to customer management and risk mitigation
Summarised from MarqVision's posting. Read the full original.
Listed by MarqVision on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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