or apply directly on Majority's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Majority's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Majority's roles list one
- Ghost-job risk at Majority
- high 7 stale, 0 reposted of 14 open
- Hiring momentum
- 20 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Majority's own greenhouse board since 2026-08-03. Full hiring picture for Majority.
About this role
As a Customer Service Team Leader at MAJORITY in Bogotá, you will be responsible for leading a high-performing team, managing daily operations, and ensuring the achievement of KPIs. Your role includes evaluating service quality, providing coaching, and identifying process improvements while integrating technology and AI to enhance efficiency. You will also be involved in training team members and managing complex escalations, all within a dynamic and evolving environment.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Majority as an employer.
What you need
- Minimum 3 years of experience leading Customer Service, Customer Support, or Customer Experience teams
- Experience managing operational and quality KPIs with direct responsibility for results
- Experience evaluating interaction quality using scorecards or Quality Assurance frameworks
- Experience in startups, fintechs, technology companies, or high-growth environments
- Ability to work autonomously and make decisions with incomplete information
- Fluency in Spanish and English is mandatory
Nice to have
- Experience using Intercom for operational monitoring and management
- Interest or experience working with AI applied to customer service
- Experience in process improvement or operational efficiency initiatives
What you get
- Opportunity to lead a key team in a growing global company
- Direct impact on customer experience and business results
- Constant learning and exposure to Product, Operations, and Technology
- Work with artificial intelligence and continuous improvement
- Competitive salary according to the tech market
- Indefinite contract and all legal benefits
Worth weighing
- No specific salary figure provided
- Emphasis on a dynamic and evolving work environment may indicate a lack of structure
- Role requires comfort with ambiguity and change, which may not suit everyone
Summarised from Majority's posting. Read the full original.
Listed by Majority on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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