or apply directly on Lucid Bots's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Lucid Bots's roles stay open a median of 21 days
- Reposted
- No
- Salary listed
- No 0% of Lucid Bots's roles list one
- Ghost-job risk at Lucid Bots
- low 0 stale, 0 reposted of 2 open
- Hiring momentum
- 4 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Lucid Bots's own greenhouse board since 2026-08-03. Full hiring picture for Lucid Bots.
About this role
As a Customer Success Specialist at Lucid Bots, you will serve as the primary advocate for customers using the company's robotics products, ensuring they receive timely support and guidance. Your responsibilities include monitoring and responding to support requests, troubleshooting technical issues, documenting solutions, and collaborating with various teams to enhance customer experience. This role offers a unique opportunity to deepen your technical knowledge in robotics while contributing to customer satisfaction and operational efficiency.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lucid Bots as an employer.
What you need
- 1–2 years of experience in customer support, customer success, operations, or a related field
- Ability to monitor and respond to support requests through a ticketing workflow (HubSpot or equivalent)
- Experience troubleshooting common hardware, software, and operational questions using established SOPs
- Ability to resolve routine technical issues within defined SLA targets
- Strong communication skills to explain technical concepts in customer-friendly language
- Highly organized and detail-oriented
What you get
- Health, dental, and vision insurance
- 3% retirement match
- 15 days of paid time off (PTO)
- 3 sick days
- 11 paid holidays, with 3 of those being floating holidays
- Employee stock option plan
Worth weighing
- Hybrid role requiring regular on-site presence in Charlotte, NC
- Candidates should be local to the Charlotte area or willing to relocate
- Video submission is encouraged to stand out in the application process
Summarised from Lucid Bots's posting. Read the full original.
Listed by Lucid Bots on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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