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LivePerson

Technical Support Engineer II

LivePerson · Sofia, Bulgaria

Posted 20 days ago

or apply directly on LivePerson's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
LivePerson's roles stay open a median of 35 days
Reposted
No
Salary listed
No
21% of LivePerson's roles list one
Ghost-job risk at LivePerson
moderate
6 stale, 0 reposted of 19 open
Hiring momentum
33 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from LivePerson's own greenhouse board since 2026-08-03. Full hiring picture for LivePerson.

About this role

As a Technical Support Engineer II at LivePerson, you will provide exceptional support to enterprise-level customers by troubleshooting complex technical issues and ensuring timely resolutions. You will collaborate with internal teams, act as the voice of the customer, and contribute to process improvements while mentoring team members. The role requires a customer-centric approach and the ability to work in a fast-paced, ambiguous environment, including 24/7 shift work and on-call duties.

Our read on this posting2.6out of 5
benefits
2/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of LivePerson as an employer.

What you need

  • Minimum of 3 years of experience working as a Tier 2/3 Support Engineer or equivalent customer-facing position
  • Experience supporting enterprise-level customers, preferably with Fortune 500 organizations
  • Proven experience in analyzing, troubleshooting, and providing solutions for technical issues of varying complexity
  • Knowledge of web technologies and protocols
  • Excellent oral and written communication skills in English
  • Resilience to work in a fast-paced environment and meet tight timelines

Nice to have

  • Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field

What you get

  • Health: medical, dental, and vision
  • Time away: 28 vacation days
  • Development: Generous tuition reimbursement and access to internal professional development resources
  • Additional: Food Vouchers

Worth weighing

  • Role involves 24/7 shift work and on-call duties
  • Fast-paced and ambiguous work environment may not suit everyone
  • No specific technologies or tools mentioned, which may indicate a lack of focus on modern tech stacks

Summarised from LivePerson's posting. Read the full original.

Listed by LivePerson on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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