Support Engineer – Tier 1 (Salesforce Certified)
Litify · Anywhere, USA
Posted 27 days ago · $75,000-$80,000
or apply directly on Litify's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Litify's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- Yes 70% of Litify's roles list one
- Ghost-job risk at Litify
- moderate 3 stale, 0 reposted of 10 open
- Hiring momentum
- 18 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Litify's own greenhouse board since 2026-08-03. Full hiring picture for Litify.
About this role
As a Support Engineer (Tier 1) at Litify, you will be part of the Customer Success team, providing technical support and troubleshooting for clients using Litify's products built on the Salesforce platform. Your daily tasks will include addressing complex technical issues, collaborating with Customer Success Managers, and creating knowledge articles to enhance customer experience. You will also perform basic configuration changes in Salesforce and engage in special projects related to product support.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Litify as an employer.
What you need
- 1-3 years of technical customer facing experience (preferably in the SaaS space)
- 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
- Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud)
- Excellent judgment, analytical thinking, and attention to detail
- Superb time management and organizational skills
- Ability to work in an ever-changing and fast-paced environment
Nice to have
- A bachelor’s degree from an accredited university is a plus
- Familiarity with APIs and how they work (POST/PATCH/PUT/GET)
- Experience with advanced Salesforce tools (Dev Console/Data Loader/Workbench)
- Experience with Web Debugging tools (Postman/Browser Dev Console/Telerik)
- Understanding of web technologies (HTML, CSS, and JS)
What you get
- Estimated base salary pay range of $75,000-$80,000
- Potential for a bonus
- Benefits offered
Worth weighing
- Job is fully remote except for employees in NYC and NJ who must adhere to a hybrid schedule
- Salary range may vary based on experience and qualifications
- No specific details on the benefits package or bonus structure provided
Summarised from Litify's posting. Read the full original.
Listed by Litify on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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