Contact Center Coordinator

Lighthouse Behavioral Health Solutions · 4236 E Broad St Whitehall, OH 43213

Posted 13 days ago

or apply directly on Lighthouse Behavioral Health Solutions's site. We never take the application ourselves.

Is this posting real?

This role has been open: 13 days
Reposted: No
Salary listed: No
Ghost-job risk at Lighthouse Behavioral Health Solutions: high
Hiring momentum: 47 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Lighthouse Behavioral Health Solutions's own greenhouse board since 2026-08-03. Full hiring picture for Lighthouse Behavioral Health Solutions.

About this role

As the Contact Center Coordinator at Lighthouse Behavioral Health Solutions, you will be the primary point of contact for individuals and families seeking behavioral health services. Your day-to-day responsibilities will include managing calls, conducting preliminary screenings, verifying insurance, scheduling assessments, and providing crisis support when necessary. You will also maintain accurate records and collaborate with various teams to ensure a smooth intake and admissions process.

Our read on this posting3.4out of 5

benefits: 4/5
freshness: 4/5
career value: 4/5
role clarity: 5/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lighthouse Behavioral Health Solutions as an employer.

What you need

High School Diploma or equivalent
Minimum 1 year of experience in a call center, customer service, or administrative coordination role (healthcare or behavioral health preferred) OR candidates who are currently pursuing or recently completed a degree in Social Work, Psychology, Counseling, Human Services, Public Health, Sociology, Criminal Justice, Nursing, or a related field
Strong verbal and written communication skills
Ability to manage a high volume in a fast-paced environment while maintaining professionalism and empathy
Proficiency in Microsoft Office Suite and call center/CRM software
Must pass BCI checks, corporate compliance checks, and employment drug screening

Nice to have

Experience with insurance verification and scheduling systems
Background or coursework in Social Work, Psychology, Counseling, Human Services, Public Health, Sociology, Criminal Justice, Nursing, or a related field
Strong crisis management skills and ability to support individuals in distress
Familiarity with behavioral health, substance use treatment, or emergency response environments

What you get

Paid time off (PTO and sick time)
Paid holidays
Medical/dental/vision
401(k)
Life insurance
Paid continuing education with supervision

Worth weighing

On-site position with flexibility for nights, weekends, and holidays as needed
Fast-paced call center setting requires extended periods of sitting, phone communication, and computer use
Occasional lifting (up to 25 pounds) and mobility within the office as needed

Summarised from Lighthouse Behavioral Health Solutions's posting. Read the full original.

Listed by Lighthouse Behavioral Health Solutions on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.