or apply directly on Kodiak's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Kodiak's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of Kodiak's roles list one
- Ghost-job risk at Kodiak
- high 72 stale, 2 reposted of 72 open
- Hiring momentum
- 92 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Kodiak's own greenhouse board since 2026-08-03. Full hiring picture for Kodiak.
About this role
As a Senior Helpdesk at Kodiak AI, you will be responsible for scaling the IT support function, establishing core processes, and managing a small team. Your role will involve hands-on support, incident management, and automating low-effort tickets while also building a knowledge base to empower employees. You will collaborate with various teams to enhance employee lifecycle workflows and ensure a seamless technology experience for all staff.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kodiak as an employer.
What you need
- 5+ years in IT support
- 2-3 years in a Lead, Senior, or Supervisory role
- Deep expertise in administering SaaS environments (Google Workspace, Linux, Slack, Zoom, Okta)
- Strong knowledge of MDM solutions (Jamf, Kandji, Intune)
- Ability to manage Identity and Access Management (IAM)
- Experience troubleshooting hardware (Mac/Windows PC/Linux PC), software, and network connectivity issues
Nice to have
- Familiarity with CrowdStrike
- Familiarity with Jira/Atlassian suites
- Experience with building out studio setups and running audio/visual equipment
- Proven ability to mentor junior staff and manage vendor relationships
What you get
- Competitive compensation package including equity and annual bonuses
- Excellent Medical, Dental, and Vision plans
- Flexible PTO, 10 paid holidays, and generous parental leave policies
- Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
- Long Term Disability, Short Term Disability, Life Insurance
- Wellbeing Benefits - Headspace, Calm, One Medical, Gympass, Spring Health, Rula
Worth weighing
- No specific mention of remote work options
- The role involves a significant transition from individual contributor to team leader
- The focus on automation may require a mindset shift for traditional IT support roles
Summarised from Kodiak's posting. Read the full original.
Listed by Kodiak on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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