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Klaviyo

Sr. Staff Engineer, Applied AI (Customer Agent)

Klaviyo · Boston, MA

Posted about 2 months ago

or apply directly on Klaviyo's site. We never take the application ourselves.

Is this posting real?

This role has been open
70 days
Klaviyo's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Klaviyo's roles list one
Ghost-job risk at Klaviyo
high
141 stale, 6 reposted of 141 open
Hiring momentum
203 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Klaviyo's own greenhouse board since 2026-08-03. Full hiring picture for Klaviyo.

About this role

As a Senior Staff Engineer for the Applied AI Customer Agent team at Klaviyo, you will lead the technical and product direction for a conversational AI system that enables brands to serve customers at scale. Your role involves hands-on problem-solving, architecture design, and collaboration with cross-functional teams to ensure the platform's reliability and effectiveness. You will also mentor other engineers and evaluate emerging AI technologies for production use.

Our read on this posting2.8out of 5
benefits
3/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Klaviyo as an employer.

What you need

  • Experience architecting, building, scaling, and supporting a production agentic system end to end.
  • Hands-on experience with orchestration, evaluation, guardrails, and non-deterministic failure handling.
  • Proven ability to set technical and product direction for an entire product area.
  • Strong communication skills to convey complex technical trade-offs across various audiences.
  • Experience writing and shipping code, reviewing designs, and debugging production issues.

Nice to have

  • Experience running a multi-tenant agent platform at production scale.
  • Experience building 0-to-1 products or working in startup environments.
  • A track record with production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.

What you get

  • Base salary range of $216,000 — $324,000 USD.
  • Participation in the company’s annual cash bonus plan and variable compensation for sales and customer success roles.
  • Equity and sign-on payments may be included in the compensation package.
  • Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
  • Up to 10% travel for onboarding, client work, team meetings, and industry events.

Worth weighing

  • In-office role based in Boston, MA.
  • No specific details on the company's culture or team dynamics beyond valuing diverse backgrounds.
  • Salary range is broad and dependent on various factors, which may lead to variability in offers.

Summarised from Klaviyo's posting. Read the full original.

Listed by Klaviyo on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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