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Klaviyo

Customer Support Specialist, Bilingual English & Japanese

Klaviyo · Sydney, AU

Posted about 2 months ago

or apply directly on Klaviyo's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Klaviyo's roles stay open a median of 55 days
Reposted
No
Salary listed
No
0% of Klaviyo's roles list one
Ghost-job risk at Klaviyo
high
106 stale, 6 reposted of 141 open
Hiring momentum
203 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Klaviyo's own greenhouse board since 2026-08-03. Full hiring picture for Klaviyo.

About this role

As a Customer Support Specialist (Product Expert) at Klaviyo, you will provide high-quality support to APAC customers via email and live chat, addressing both technical and non-technical inquiries. You will develop a deep understanding of the Klaviyo platform and utilize AI tools to enhance workflows and problem-solving. Your role will also involve documenting troubleshooting steps and transforming customer interactions through effective communication in both English and Japanese.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Klaviyo as an employer.

What you need

  • Bilingual proficiency in English and Japanese
  • Full authorization to work in Australia without restrictions
  • Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
  • Strong written and verbal communication skills
  • Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
  • Ability to diagnose software issues and resolve escalated customer complaints

Nice to have

  • Experience with web works, networking, and software products
  • Knowledge of DNS, IPs and other networking concepts
  • Familiarity with APIs
  • Experience with email marketing platforms and e-commerce platforms
  • Previous experimentation with AI tools

What you get

  • Base salary range of $80,000 — $120,000 AUD
  • Participation in the company’s annual cash bonus plan
  • Variable compensation (OTE) for sales and customer success roles
  • Equity and sign-on payments
  • Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
  • Up to 10% travel for onboarding, client work, team meetings, and industry events

Worth weighing

  • No specific details on the company's culture or team dynamics are provided
  • Salary range is broad and dependent on various factors
  • Role may involve some travel, which could impact work-life balance

Summarised from Klaviyo's posting. Read the full original.

Listed by Klaviyo on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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