or apply directly on Kaseya Careers's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Kaseya Careers's roles stay open a median of 49 days
- Reposted
- No
- Salary listed
- No 5% of Kaseya Careers's roles list one
- Ghost-job risk at Kaseya Careers
- high 76 stale, 7 reposted of 142 open
- Hiring momentum
- 205 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Kaseya Careers's own greenhouse board since 2026-08-03. Full hiring picture for Kaseya Careers.
About this role
The Customer Success Manager at Kaseya will act as a strategic advisor for elite partners, focusing on enhancing customer satisfaction through proactive support management. This role involves building relationships, analyzing support metrics, conducting business reviews, and coordinating escalations while working closely with various internal teams to improve service delivery and operational processes.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kaseya Careers as an employer.
What you need
- 3+ years of experience in Technical Support, Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles
- Experience managing enterprise or high-value customer relationships
- Experience working cross-functionally with Support, Product, Engineering, and Operations teams
- Strong background in SaaS, IT services, enterprise software, or cybersecurity environments
- Experience analyzing support KPIs and operational performance metrics
Nice to have
- Experience within MSP, IT management, cybersecurity, or SaaS industries
- Familiarity with support platforms, CRM systems, and reporting tools
- Experience conducting Executive Business Reviews (EBRs) or Quarterly Business Reviews (QBRs)
- ITIL, Customer Success, or Service Management certifications preferred
- Bachelor’s degree or equivalent professional experience
Worth weighing
- Role focuses on proactive service management rather than reactive ticket handling
- No specific salary or benefits information provided
- Emphasis on relationship management and analytics may require strong interpersonal skills
Summarised from Kaseya Careers's posting. Read the full original.
Listed by Kaseya Careers on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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