or apply directly on Kaseya Careers's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Kaseya Careers's roles stay open a median of 49 days
- Reposted
- No
- Salary listed
- No 5% of Kaseya Careers's roles list one
- Ghost-job risk at Kaseya Careers
- high 76 stale, 7 reposted of 142 open
- Hiring momentum
- 205 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Kaseya Careers's own greenhouse board since 2026-08-03. Full hiring picture for Kaseya Careers.
About this role
As a Customer Operations and Success Manager at Kaseya, you will lead the billing support operations across the EMEA region, overseeing both internal and outsourced teams. Your role involves managing billing-related cases, ensuring adherence to service level agreements, and driving operational excellence through process improvements and analytics. You will also serve as a key liaison among various teams and support continuous improvement initiatives.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kaseya Careers as an employer.
What you need
- Bachelor's degree in Business, Finance, Operations Management, Accounting, or a related field, or equivalent professional experience
- 3+ years of experience in billing operations, financial operations, customer operations, or a related field
- 1+ year of experience leading, supervising, mentoring, or managing operational teams
Nice to have
- Experience working with outsourced service providers or BPO partners
- Hands-on experience with Salesforce Service Cloud, including case management, queue management, and workflow processes
- Experience working with ERP, subscription billing, or financial systems such as NetSuite
- Experience using Power BI, Tableau, or a comparable business intelligence platform to analyze operational performance
- Advanced proficiency with Microsoft Excel, including reporting and data analysis
Worth weighing
- No salary listed
- Role involves managing both internal and outsourced teams, which may require strong leadership and communication skills across different cultures and time zones.
- Experience with specific tools like Salesforce Service Cloud and NetSuite is preferred, indicating a potential learning curve for candidates unfamiliar with these systems.
Summarised from Kaseya Careers's posting. Read the full original.
Listed by Kaseya Careers on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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