or apply directly on Jusbrasil's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Jusbrasil's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Jusbrasil's roles list one
- Ghost-job risk at Jusbrasil
- high 13 stale, 0 reposted of 17 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jusbrasil's own greenhouse board since 2026-08-03. Full hiring picture for Jusbrasil.
About this role
As an Analista de Operações in Customer Support at Jusbrasil, you will conduct structured investigations of complex cases, focusing on root causes and proactive customer success strategies. Your role involves utilizing generative AI for case triage and diagnostics, analyzing support data to provide actionable insights, and participating in continuous improvement initiatives. You will also mentor junior analysts and represent customer feedback in cross-functional projects, all while working remotely from Tuesday to Saturday.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jusbrasil as an employer.
What you need
- Sólida experiência em suporte, atendimento técnico, CS ou operações com casos de média a alta complexidade
- Capacidade analítica para estruturar diagnósticos com base em dados e apresentar recomendações
- Fluência com indicadores de atendimento/CS (SLA, CSAT, FCR, churn, backlog, NPS)
- Uso ativo de ferramentas de IA para análise ou automação
- Experiência em curadoria, treinamento ou avaliação de agentes de IA/chatbots
- Comunicação estruturada e orientada a dados, escrita e verbal
Nice to have
- Experiência prévia em Customer Success, saúde de conta, retenção, onboarding ou expansão
- Conhecimento básico de SQL, Excel/Sheets avançado ou ferramentas de BI
- Experiência com automações no-code para eliminar trabalho manual repetitivo
- Familiaridade com Zendesk, Intercom, Freshdesk ou ferramentas similares
- Vivência em ambientes de transformação tecnológica
Worth weighing
- Role includes weekend responsibilities, which may affect work-life balance
- Focus on data-driven decision making may require strong analytical skills
- Remote work model offers flexibility but may require self-discipline
Summarised from Jusbrasil's posting. Read the full original.
Listed by Jusbrasil on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.