Director of Customer Operations & Enablement
Job Board · United States
Posted 19 days ago · $180,000 - $214,000
or apply directly on Job Board's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Job Board's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 81% of Job Board's roles list one
- Ghost-job risk at Job Board
- high 15 stale, 0 reposted of 26 open
- Hiring momentum
- 37 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Job Board's own greenhouse board since 2026-08-03. Full hiring picture for Job Board.
About this role
As the Director of Customer Operations & Enablement at Corelight, you will lead the strategy and systems that enhance customer outcomes across post-sales teams. Your role involves managing customer data and analytics, optimizing Customer Success platforms, and developing resource planning models. You will collaborate with leadership to translate business priorities into scalable programs that support customer retention and growth.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Job Board as an employer.
What you need
- 12 or more years of progressive experience in Customer Operations, Sales Operations, Enablement, or related functions within a high-growth SaaS environment
- Demonstrated track record of leading operations and enablement across Customer Success, Support, Professional Services, or other post-sales organizations
- Strong command of customer and retention metrics, including GRR, NRR, time-to-value, customer health, and executive and board-level reporting
- Deep experience with Customer Success platforms such as Gainsight, Planhat, or similar tools, along with Salesforce and data visualization platforms
- Experience building resource and capacity models, operational processes, playbooks, and enablement programs for growing customer-facing organizations
- Strong operational judgment, with the ability to move between strategic planning and hands-on execution while building trusted relationships with senior leaders
Nice to have
- Cybersecurity experience is not required
What you get
- Compensation may vary based on location, skills, and experience
- Commission-based or discretionary bonus may be included in compensation
- Equity and additional benefits will also be awarded
Worth weighing
- No specific mention of remote work flexibility
- Compensation range provided, but may vary significantly based on factors
- Role requires a blend of strategic and hands-on execution, which may appeal to candidates looking for diverse responsibilities
Summarised from Job Board's posting. Read the full original.
Listed by Job Board on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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