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JetBrains

Customer Success Engineer - YouTrack

JetBrains · Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Prague, Czech Republic; Remote, Germany

Posted 22 days ago

or apply directly on JetBrains's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
JetBrains's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of JetBrains's roles list one
Ghost-job risk at JetBrains
high
58 stale, 2 reposted of 73 open
Hiring momentum
114 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from JetBrains's own greenhouse board since 2026-08-03. Full hiring picture for JetBrains.

About this role

As a Customer Success Engineer for YouTrack, you will be responsible for building and maintaining relationships with customers and partners, providing technical guidance, onboarding new customers, and delivering training sessions. You will also develop sales and promotional materials, manage large accounts, and act as a liaison between customers and the product team, ensuring successful deployments of YouTrack.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of JetBrains as an employer.

What you need

  • At least three years of customer-facing experience in project management, software development, or a related discipline
  • Fluent in English, both spoken and written
  • Strong interpersonal communication skills, both verbal and written
  • Comfortable giving in-person and remote presentations, hosting Q&A sessions, and conducting product demos
  • Technical background with experience in developer tools and hands-on experience in software development, QA, system administration, release automation, or a related field
  • Ability to work efficiently and independently in a distributed team

Nice to have

  • German language skills

Worth weighing

  • No salary listed
  • Role involves both technical and customer-facing responsibilities, which may require a diverse skill set
  • The position is remote-friendly, but may involve travel for in-person presentations

Summarised from JetBrains's posting. Read the full original.

Listed by JetBrains on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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