Customer Support Manager, Provider Enablement
Interwell Health · Remote, United States
Posted 19 days ago
or apply directly on Interwell Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Interwell Health's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Interwell Health's roles list one
- Ghost-job risk at Interwell Health
- high 6 stale, 0 reposted of 11 open
- Hiring momentum
- 14 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Interwell Health's own greenhouse board since 2026-08-03. Full hiring picture for Interwell Health.
About this role
As a Customer Support Manager at Interwell Health, you will lead a team of Support Analysts in providing timely and professional resolution of customer issues related to the Interwell Acumen™ EHR and other programs. Your responsibilities include managing daily support operations, overseeing ticket triage, ensuring quality and performance metrics are met, and fostering a customer-first culture. You will collaborate with various internal teams to enhance support processes and drive continuous improvement in customer service delivery.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Interwell Health as an employer.
What you need
- Bachelor’s degree
- 5+ years of experience in customer support, technical support, application/software support, SaaS support, healthcare technology support, or related customer service operations
- 3+ years of experience leading or managing a frontline support, help desk, technical support, or customer service team
- Strong coaching and performance management skills
- Demonstrated experience setting, tracking, and improving SLAs, support metrics, queue performance, or operational service standards
- Strong customer service judgment
Nice to have
- Experience supporting a healthcare SaaS product, EHR/EMR, practice management system, or other healthcare technology platform
- Experience with Epic or Epic-based Community Connect environments
- Experience in healthcare IT, physician practice operations, revenue cycle, clinical operations, or customer success operations
- Experience working in Salesforce Service Cloud or similar CRM
- Experience leading a remote support team
Worth weighing
- No salary listed
- The role requires strong leadership and operational skills, which may be challenging in a fast-paced environment
- Epic experience is beneficial but not mandatory, indicating a focus on customer support leadership over specific technical skills
Summarised from Interwell Health's posting. Read the full original.
Listed by Interwell Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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