or apply directly on Insomniacookies's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Insomniacookies's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 3% of Insomniacookies's roles list one
- Ghost-job risk at Insomniacookies
- low 0 stale, 6 reposted of 1,194 open
- Hiring momentum
- 1419 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Insomniacookies's own lever board since 2026-08-04. Full hiring picture for Insomniacookies.
About this role
The Store Operations Manager at Insomnia Cookies in Worcester, MA is responsible for hiring, coaching, and developing a diverse team while ensuring high standards of food quality, customer service, and store cleanliness. This role involves managing inventory, executing local marketing initiatives, and fostering a culture of excellence within the team. The position also emphasizes professional growth and mentorship for team members.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Insomniacookies as an employer.
What you need
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality
- An innate sense of true hospitality and ability to deliver exceptional customer service
- Solid technical acumen regarding restaurant/retail business software
- Proficiency with MS Outlook, Excel, MS Teams
Nice to have
- Familiarity with using commercial convection ovens
What you get
- Competitive base salary + quarterly bonus compensation package
- $50.00 per month cellphone data plan stipend
- Excellent comprehensive benefits coverage including medical, dental, vision & pet insurance
- 401K with contribution match
- 2 weeks paid vacation
- 2 Insomnia Personal Days of Wellness paid
Worth weighing
- No specific salary listed
- Emphasis on hospitality and customer service may require strong interpersonal skills
- Position involves managing a diverse team which may present unique challenges
Summarised from Insomniacookies's posting. Read the full original.
Listed by Insomniacookies on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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