Enterprise Customer Success Manager
Highnote · San Francisco, California
Posted 7 days ago · $150,000-$200,000
or apply directly on Highnote's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Highnote's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- Yes 100% of Highnote's roles list one
- Ghost-job risk at Highnote
- moderate 1 stale, 0 reposted of 6 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Highnote's own greenhouse board since 2026-08-03. Full hiring picture for Highnote.
About this role
As an Enterprise Customer Success Manager at Highnote, you will manage a portfolio of existing customers, ensuring their success and driving mutual growth. Your responsibilities include coordinating implementation and support across various teams, optimizing customer portfolios for revenue retention, and proactively identifying expansion opportunities. You will also serve as an expert on your customers' businesses, helping to connect their goals with Highnote's payment solutions.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Highnote as an employer.
What you need
- 8+ years in customer-facing roles (customer success, account management, or relationship management)
- 2+ years in payments, financial services, or fintech
- Experience owning a revenue number (quota, NRR, or renewals)
- Analytical rigor with revenue modeling and usage data
- Cross-functional influence without formal authority
- End-to-end ownership of programs
Nice to have
- Expertise in AI workflows for Customer Success
- Depth in multiple areas of payments (issuing, acquiring, credit, money movement, alternative lending, expense management)
What you get
- Flexible Paid Time Off
- 100% healthcare coverage + 75% coverage for dependents
- 401k program
- Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
- Equity in Highnote
- Stipend to build out your home office; internet and phone reimbursement
Worth weighing
- No specific mention of remote work options outside of hybrid model
- Fast-paced startup environment may involve ambiguity
- High emphasis on in-person presence for candidates in San Francisco
Summarised from Highnote's posting. Read the full original.
Listed by Highnote on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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