or apply directly on HG Insights's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 2 days HG Insights's roles stay open a median of 12 days
- Reposted
- No
- Salary listed
- No 0% of HG Insights's roles list one
- Ghost-job risk at HG Insights
- high 4 stale, 0 reposted of 9 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from HG Insights's own greenhouse board since 2026-08-03. Full hiring picture for HG Insights.
About this role
As a Customer Success Manager II at HG Insights, you will manage the end-to-end customer journey for a portfolio of strategic accounts, focusing on customer activation, adoption, retention, and expansion. Your role involves developing customer success plans, identifying risks and opportunities, and collaborating with various stakeholders to drive meaningful outcomes for customers. You will also contribute to improving customer management processes and serve as a resource for newer team members.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HG Insights as an employer.
What you need
- 3-5 years of experience in Customer Success, Account Management, SaaS, or a related customer-facing role
- Proven experience managing a portfolio of B2B technology/SaaS customers
- Demonstrated experience with customer activation, adoption, retention, and expansion
- Strong understanding of revenue ownership and commercial metrics, including ARR, renewals, expansion, churn, and forecasting
- Experience working with technology, data, MarTech, RevTech, or adjacent SaaS products
- Excellent communication and stakeholder-management skills
Nice to have
- Strong understanding and curiosity around AI, GenAI, MCPs, and emerging technology
- Highly process-driven with strong attention to detail and operational discipline
- A self-starter who can operate independently and proactively identify what needs to be done
- Strong analytical and problem-solving skills, with the ability to translate customer data into actionable recommendations
- Comfortable working cross-functionally with Sales, Product, Marketing, Support, and Operations
What you get
- Comprehensive healthcare coverage for employees and their families
- Monthly wellness reimbursement
- Access to professional mental health coaching
- 401(k) with up to 5% company matching for US employees
- Pension scheme for UK employees
- Stock options for all employees
Worth weighing
- No salary listed
- Fast-paced environment may require adaptability
- Role involves managing multiple stakeholders and processes, which can be complex
Summarised from HG Insights's posting. Read the full original.
Listed by HG Insights on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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