or apply directly on Hevodata's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Hevodata's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Hevodata's roles list one
- Ghost-job risk at Hevodata
- low 0 stale, 0 reposted of 46 open
- Hiring momentum
- 49 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Hevodata's own lever board since 2026-08-04. Full hiring picture for Hevodata.
About this role
The Associate Director of Technical Account Management at Hevo will lead the customer success function, focusing on the post-sales journey for technical teams. Responsibilities include designing playbooks for onboarding and adoption, improving customer outcomes, and managing a team of Technical Account Managers (TAMs). The role emphasizes customer retention, growth metrics, and cross-functional collaboration to enhance customer experience and drive product adoption.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Hevodata as an employer.
What you need
- 10+ years of overall experience
- 5+ years leading Technical Customer Success or Tech Account Management teams in B2B SaaS
- Experience building or scaling a technical CS/TAM function
- Experience with technical or developer-facing products, ideally in data infrastructure or analytics
- Track record of owning and improving net revenue retention in a subscription/recurring-revenue business
- Comfortable managing technical Customer Success Engineers (CSEs)
Nice to have
- Time spent at a modern data stack company (Fivetran, dbt, Snowflake, Databricks, Airbyte, or similar)
- Familiarity with usage-based or consumption-based pricing models
- Mix of technical (engineering, solutions) and business (CS, account management) experience
- Experience managing CSEs across multiple geographies or time zones
Worth weighing
- No salary listed
- Role involves significant leadership and strategic responsibilities
- Opportunity to shape customer success strategy in a growing company
Summarised from Hevodata's posting. Read the full original.
Listed by Hevodata on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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