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Hevodata

Associate Director - Technical Account Management

Hevodata · Bangalore, India

Posted about 2 months ago

or apply directly on Hevodata's site. We never take the application ourselves.

Is this posting real?

This role has been open
51 days
Hevodata's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Hevodata's roles list one
Ghost-job risk at Hevodata
high
44 stale, 0 reposted of 47 open
Hiring momentum
50 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Hevodata's own lever board since 2026-08-04. Full hiring picture for Hevodata.

About this role

The Associate Director of Technical Account Management at Hevo will lead the customer success function, focusing on the post-sales journey for technical teams. Responsibilities include designing playbooks for onboarding and adoption, improving customer outcomes, and managing a team of Technical Account Managers (TAMs). The role emphasizes customer retention, growth metrics, and cross-functional collaboration to enhance customer experience and drive product adoption.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Hevodata as an employer.

What you need

  • 10+ years of overall experience
  • 5+ years leading Technical Customer Success or Tech Account Management teams in B2B SaaS
  • Experience building or scaling a technical CS/TAM function
  • Experience with technical or developer-facing products, ideally in data infrastructure or analytics
  • Track record of owning and improving net revenue retention in a subscription/recurring-revenue business
  • Comfortable managing technical Customer Success Engineers (CSEs)

Nice to have

  • Time spent at a modern data stack company (Fivetran, dbt, Snowflake, Databricks, Airbyte, or similar)
  • Familiarity with usage-based or consumption-based pricing models
  • Mix of technical (engineering, solutions) and business (CS, account management) experience
  • Experience managing CSEs across multiple geographies or time zones

Worth weighing

  • No salary listed
  • Role involves significant leadership and strategic responsibilities
  • Opportunity to shape customer success strategy in a growing company

Summarised from Hevodata's posting. Read the full original.

Listed by Hevodata on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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