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HelloFresh

IT Support Engineer - Enterprise AI

HelloFresh · Manila, Manila, Philippines

Posted about 2 months ago

or apply directly on HelloFresh's site. We never take the application ourselves.

Is this posting real?

This role has been open
63 days
HelloFresh's roles stay open a median of 56 days
Reposted
No
Salary listed
No
0% of HelloFresh's roles list one
Ghost-job risk at HelloFresh
high
303 stale, 28 reposted of 464 open
Hiring momentum
710 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from HelloFresh's own greenhouse board since 2026-08-03. Full hiring picture for HelloFresh.

About this role

As an IT Support Engineer at HelloConnect, you will manage support for AI tools like Claude and Gemini, addressing complex support tickets and guiding users through governance processes. Your role includes maintaining an internal knowledge base, supporting the rollout of the Enterprise AI Marketplace, and collaborating with IT Security for data-source approvals. You will also assist in onboarding new users and contribute to improving AI usage efficiency.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HelloFresh as an employer.

What you need

  • 2–4 years in IT support or a technical helpdesk role
  • Working familiarity with at least two of: Claude, Gemini, Rovo, or Slack AI
  • Comfortable explaining tokens, connectors, and data policies to non-technical users
  • Strong ticket hygiene: clear documentation, reproducible steps, SLA awareness
  • Able to work independently, prioritise, and know when to escalate
  • English fluency — C1 minimum (written and verbal)

Nice to have

  • Exposure to prompt engineering or AI output evaluation at a practitioner level

What you get

  • Competitive Compensation including Long Service Benefits
  • Wellness & Perks including mental health support and HMO medical coverage
  • Generous leave benefits plus life insurance
  • Annual learning & development budget and access to the 360 Learning platform
  • Supportive work-life balance environment

Worth weighing

  • No salary listed
  • Role involves support for advanced AI tools which may require quick adaptation to evolving technologies
  • Core working hours cover APAC business hours with some overlap into Central European Time, but not US time zones unless during major rollouts

Summarised from HelloFresh's posting. Read the full original.

Listed by HelloFresh on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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