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Gusto, Inc.

Resource Management & Analytics, WFM

Gusto, Inc. · Denver, CO - Hybrid; Scottsdale, Arizona, United States

Posted about 3 months ago

or apply directly on Gusto, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Gusto, Inc.'s roles stay open a median of 80 days
Reposted
No
Salary listed
No
49% of Gusto, Inc.'s roles list one
Ghost-job risk at Gusto, Inc.
high
96 stale, 9 reposted of 97 open
Hiring momentum
146 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..

About this role

The Workforce Management Analyst at Gusto will focus on optimizing contact center operations through strategic scheduling and performance analysis. Daily tasks include managing schedules, interpreting performance data, facilitating performance reviews, and improving WFM automation using AI tools. The role requires proactive communication with stakeholders and participation in on-call rotations for real-time monitoring and incident response.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.

What you need

  • 7-8+ years of contact center WFM experience spanning scheduling, intraday, operational reporting
  • AI fluency required: demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context
  • Strong analytical and data visualization skills; demonstrated experience building dashboards and interactive reporting tools
  • Demonstrated experience with WFM platforms and a track record of quickly learning and adopting new tools and technologies
  • Excellent judgment, communication, and problem-solving skills
  • Demonstrated leadership and accountability

What you get

  • Competitive base pay
  • Benefits
  • Equity (RSUs)

Worth weighing

  • No specific salary listed for the role outside of the range provided
  • The role emphasizes AI fluency and automation, which may require continuous learning and adaptation
  • On-call PagerDuty rotation may involve off-hours incidents
  • Hybrid work model requires reliable internet connection on non-office days

Summarised from Gusto, Inc.'s posting. Read the full original.

Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Gusto, Inc.

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