Product Manager, Unified Service Platform
Gusto, Inc. · Denver, CO;San Francisco, CA;New York, NY
Posted about 3 months ago
or apply directly on Gusto, Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 77 days Gusto, Inc.'s roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 49% of Gusto, Inc.'s roles list one
- Ghost-job risk at Gusto, Inc.
- high 96 stale, 9 reposted of 97 open
- Hiring momentum
- 146 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..
About this role
As the Principal Product Manager for Gusto's Unified Service Platform, you will lead the development of AI-driven service intelligence capabilities that enhance customer interactions across various channels like voice, chat, and email. Your role involves building models to understand customer needs, ensuring seamless AI-human transitions, and continuously improving system performance based on defined metrics. You will work closely with engineering, data science, and service teams to create efficient, user-friendly solutions that align with Gusto's mission to support small businesses.
- benefits
- 2/5
- freshness
- 1/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.
What you need
- 8+ years of product management experience building complex, data-intensive platforms
- Experience in customer service, CRM, or enterprise SaaS environments
- Deep familiarity with AI/ML concepts, particularly intent classification and NLP
- Strong cross-functional collaboration skills with Sales, Service, and Engineering teams
- Ability to simplify complex systems and remove friction for customers
What you get
- Competitive base pay
- Benefits
- Equity (RSUs)
Worth weighing
- No specific mention of remote work flexibility outside of designated office days
- Salary range provided may vary based on location and experience
- Role involves significant responsibility and ownership in a fast-paced environment
Summarised from Gusto, Inc.'s posting. Read the full original.
Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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