Account Coordinator (Retirement Sponsor Support)
Gusto, Inc. · Denver, CO - Hybrid; Phoenix, AZ - Remote
Posted 27 days ago
or apply directly on Gusto, Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Gusto, Inc.'s roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 49% of Gusto, Inc.'s roles list one
- Ghost-job risk at Gusto, Inc.
- high 45 stale, 9 reposted of 97 open
- Hiring momentum
- 146 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Gusto, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Gusto, Inc..
About this role
As an Account Coordinator at Gusto, you will serve as the first point of contact for B2B customers, providing exceptional service via phone and email. Your role involves managing customer inquiries, collaborating with internal teams to improve the customer experience, and identifying trends to enhance product offerings. You will also leverage AI tools to streamline processes and ensure customer satisfaction while handling sensitive information with care.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gusto, Inc. as an employer.
What you need
- 2+ years of customer service or contact center experience, preferably in B2B SaaS
- 2+ years delivering outstanding customer experiences via phone and email
- Team-first attitude
- Drive and ownership
- Problem-solving mindset
- Composure under pressure
Nice to have
- Experience in Payroll, Employee Benefits, or HR Tech
What you get
- Competitive base pay
- Benefits
- Equity (RSUs)
Worth weighing
- No specific mention of career advancement opportunities
- Role involves handling sensitive information
- Hybrid work expectations for certain locations
Summarised from Gusto, Inc.'s posting. Read the full original.
Listed by Gusto, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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