Merchant Operations Manager - Center Of Excellence
Groupon · Bangalore (Gopalan Axis SEZ)
Posted about 2 months ago
or apply directly on Groupon's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 65 days Groupon's roles stay open a median of 66 days
- Reposted
- No
- Salary listed
- No 26% of Groupon's roles list one
- Ghost-job risk at Groupon
- high 21 stale, 1 reposted of 38 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-11-14
Measured from postings appearing on and disappearing from Groupon's own greenhouse board since 2026-08-03. Full hiring picture for Groupon.
About this role
As a Merchant Operations Manager at Groupon, you will handle complex merchant escalations, ensuring issues are resolved and preventing future occurrences. Your role involves direct communication with merchants, approving sensitive actions, and collaborating across various departments to maintain high-quality standards. You will also analyze performance trends and contribute to process improvements, all while working within US business hours.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Groupon as an employer.
What you need
- Bachelor's degree in a related field
- Advanced, professional-level English (written and spoken)
- Proven senior experience in merchant/partner operations, account management, escalations, or quality
- Sound, independent judgment
- Root-cause mindset
- End-to-end ownership
Nice to have
- Familiarity with Groupon's markets and how deals work
- Experience with common customer- and merchant-management systems
Worth weighing
- No salary listed
- Role involves handling sensitive and high-stakes cases
- Position requires comfort with occasional phone-based contact with merchants
Summarised from Groupon's posting. Read the full original.
Listed by Groupon on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.
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