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Groupon

Customer Support Manager - Center Of Excellence

Groupon · Bangalore (Gopalan Axis SEZ)

Posted 8 days ago

or apply directly on Groupon's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Groupon's roles stay open a median of 43 days
Reposted
No
Salary listed
No
33% of Groupon's roles list one
Ghost-job risk at Groupon
high
10 stale, 1 reposted of 21 open
Hiring momentum
27 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Groupon's own greenhouse board since 2026-08-03. Full hiring picture for Groupon.

About this role

As a Customer Support Manager at Groupon's Center of Excellence in Bengaluru, you will handle high-stakes executive escalations, ensuring customer issues are resolved and root causes addressed. Your role involves auditing cases, making proactive outreach calls, and collaborating with various departments to improve processes. You will also utilize AI tools to enhance case resolution and maintain effective communication throughout the process.

Our read on this posting2.8out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Groupon as an employer.

What you need

  • Bachelor's degree in a related field; advanced English (C1–C2)
  • Proven senior experience in customer support, escalations, or quality — handling complex, high-stakes cases independently
  • Exceptional written communication — human, specific, no templates
  • A root-cause mindset and sound, independent judgment
  • Comfort reading QA dashboards and case-trend data, and turning patterns into recommendations
  • Willingness to cross-train and certify across multiple functions

Nice to have

  • Familiarity with Groupon's markets and case-management systems

Worth weighing

  • The role involves handling complex cases, which may lead to high stress.
  • No specific salary or benefits mentioned in the posting.
  • The position requires availability for U.S. shift hours, which may not suit all candidates.

Summarised from Groupon's posting. Read the full original.

Listed by Groupon on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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