gorjana

Technology Support Specialist (Help Desk L1)

gorjana · Remote

Posted 14 days ago

or apply directly on gorjana's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
gorjana's roles stay open a median of 45 days
Reposted
No
Salary listed
No
97% of gorjana's roles list one
Ghost-job risk at gorjana
high
143 stale, 0 reposted of 169 open
Hiring momentum
188 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from gorjana's own greenhouse board since 2026-08-03. Full hiring picture for gorjana.

About this role

As a Technology Support Specialist at gorjana, you will serve as the first point of contact for technical issues, primarily supporting the Retail Store and Warehouse Teams. Your daily tasks will include managing and resolving IT tickets, troubleshooting various technologies, and ensuring efficient operations by onboarding and offboarding staff accounts. Excellent customer service and problem-solving skills are essential to succeed in this role.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of gorjana as an employer.

What you need

  • Minimum 1 year of experience in technical support or a related field
  • Strong understanding of retail operations and technology
  • Excellent troubleshooting and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Proficient in Google Workspace

Nice to have

  • Experience with Shopify
  • Mobile device management
  • Point-of-sale systems

Worth weighing

  • Role primarily focuses on Tier I support, which may limit exposure to more advanced technical challenges
  • Responsibility for response times and ticket resolution may add pressure during busy periods
  • No specific salary or benefits mentioned in the posting

Summarised from gorjana's posting. Read the full original.

Listed by gorjana on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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