or apply directly on Gladly's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 10 days Gladly's roles stay open a median of 10 days
- Reposted
- No
- Salary listed
- Yes 100% of Gladly's roles list one
- Ghost-job risk at Gladly
- low 0 stale, 0 reposted of 6 open
- Hiring momentum
- 9 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-27
Measured from postings appearing on and disappearing from Gladly's own greenhouse board since 2026-08-03. Full hiring picture for Gladly.
About this role
As a Renewals Manager at Gladly, you will manage the entire renewal process for a portfolio of growth accounts, focusing on securing renewals and minimizing churn. Your role involves leading negotiations, collaborating with various teams, and ensuring a high level of customer satisfaction throughout the renewal journey. You will also document activities and communicate effectively with customers, all while working remotely from Colombia.
- benefits
- 2/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gladly as an employer.
What you need
- Hands-on experience reviewing contracts and negotiating terms with customers, preferably in a Customer Success, Account Management, or similar client-facing revenue role in B2B SaaS
- Strong English proficiency (C1+)
- Demonstrated experience managing a high volume of renewals while maintaining accuracy and customer empathy
- Highly organized and disciplined about protecting customer information across multiple concurrent contracts
- Exceptional verbal and written communication skills
- Strong teamwork and cross-functional collaboration abilities
What you get
- Competitive salaries, stock options, and comprehensive benefits
- Generous paid time off, parental leave, and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
Worth weighing
- Salary range is broad and may vary based on multiple factors
- Role requires strong English communication skills and collaboration across time zones
- The position offers a clear path to grow into a Strategic Account Manager role
- Expectations include managing multiple renewal cycles simultaneously
Summarised from Gladly's posting. Read the full original.
Listed by Gladly on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.
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