or apply directly on General Matter's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 31 days General Matter's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- Yes 99% of General Matter's roles list one
- Ghost-job risk at General Matter
- high 65 stale, 1 reposted of 133 open
- Hiring momentum
- 151 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from General Matter's own greenhouse board since 2026-08-03. Full hiring picture for General Matter.
About this role
The Helpdesk Technician will provide Tier 2 and Tier 3 support for Windows and Linux users in a fast-paced, engineering-driven environment. Responsibilities include managing devices through Microsoft Intune, administering Azure/Entra ID, supporting engineering software, and overseeing asset management and ITSM workflows. The role requires strong technical skills and collaboration with various teams to ensure operational excellence.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of General Matter as an employer.
What you need
- 4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities
- Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration
- Proficiency in Windows and Linux environments
- Strong understanding of endpoint management, device compliance, and identity access control
- Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications)
- Strong troubleshooting skills with a proactive, customer-focused mindset
Nice to have
- Experience in manufacturing, engineering, or heavy industry settings
- Familiarity with GCC High or similar secure operational environments
- Experience using ManageEngine, ServiceNow, or other ITSM tools for asset and service management
- Knowledge of PowerShell or other scripting for automation and reporting
- Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or equivalent
What you get
- Hourly wage rate of $31 to $41 per hour
- Eligibility for long-term incentives, in the form of stock options
- Access to medical, vision & dental coverage
- Access to a 401(k) retirement plan
Worth weighing
- No specific mention of remote work options
- Fast-paced environment may require adaptability
- Role involves support for complex engineering software which may require a steep learning curve
Summarised from General Matter's posting. Read the full original.
Listed by General Matter on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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