Manager, Enterprise Support & Technology Assets
GeneDx · Gaithersburg, Maryland, United States
Posted 7 days ago
or apply directly on GeneDx's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days GeneDx's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- No 0% of GeneDx's roles list one
- Ghost-job risk at GeneDx
- moderate 9 stale, 0 reposted of 33 open
- Hiring momentum
- 59 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GeneDx's own greenhouse board since 2026-08-03. Full hiring picture for GeneDx.
About this role
The Manager, Enterprise Support & Technology Assets at GeneDx is responsible for leading the technology support function across the organization, ensuring high-quality service delivery to patients, customers, and staff. This role involves managing a team, overseeing service desk operations, and implementing continuous improvement initiatives, while also handling technology asset management and reporting on performance metrics.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GeneDx as an employer.
What you need
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Minimum 5 years of experience in IT support or service delivery
- Minimum 2 years in a formal people leadership role
- Demonstrated experience leading a service desk or technical support team against defined SLAs
- Excellent communication skills across both technical and non-technical audiences
Nice to have
- 7+ years total experience preferred
- Experience establishing or maturing a knowledge management program
- Experience managing IT asset management operations across the asset lifecycle preferred
- Experience leading a 24x7, multi-shift, or follow-the-sun support operation strongly preferred
- Experience leading a team through organizational change, process consolidation, or merger of support functions preferred
Worth weighing
- Role requires approximately 80% onsite presence and periodic availability outside standard business hours for escalations and on-call coverage
- No specific benefits or perks listed in the posting
Summarised from GeneDx's posting. Read the full original.
Listed by GeneDx on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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