or apply directly on Freenome's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Freenome's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 86% of Freenome's roles list one
- Ghost-job risk at Freenome
- high 21 stale, 1 reposted of 29 open
- Hiring momentum
- 36 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Freenome's own greenhouse board since 2026-08-03. Full hiring picture for Freenome.
About this role
As a Help Desk Specialist at Freenome, you will provide primary support for corporate devices and systems, diagnosing and resolving technical issues related to hardware, software, and networks. Your role involves troubleshooting, creating user accounts, managing documentation, and collaborating with other IT staff to ensure optimal performance of IT services. This position requires on-site work during standard business hours and focuses on delivering excellent customer service while adhering to service level agreements.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Freenome as an employer.
What you need
- 3+ years of experience as a Help Desk Specialist or related IT Customer Support role
- Experience with Mac (preferred) and Windows platforms
- Experience with Google Workspace (G Suite)
- Experience with Mobile Device Management (MDM) tools (Jamf or Manage Engine Preferred)
- Experience with modern ticketing systems (Freshservice Preferred)
- Good understanding of computer systems, mobile devices and other tech products
Nice to have
- Jamf Expertise (Jamf 100-300 certifications huge plus)
- Administrative support on Slack, Atlassian, Asana, 1password, Office 365, Zoom etc.
- Experience working in a Large Scale Mac environment
- Industry certifications such as ITIL, CCNA, MCITP, MCSA, MCSE, VCP, Cloud+, Security+ preferred
- Large Scale meeting support
Worth weighing
- 3 month contract position may limit long-term career growth
- Onsite work required, which may not suit all candidates
- No salary or compensation details provided in the posting
Summarised from Freenome's posting. Read the full original.
Listed by Freenome on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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