or apply directly on Formlabs's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Formlabs's roles stay open a median of 79 days
- Reposted
- No
- Salary listed
- No 0% of Formlabs's roles list one
- Ghost-job risk at Formlabs
- high 204 stale, 1 reposted of 204 open
- Hiring momentum
- 352 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Formlabs's own greenhouse board since 2026-08-03. Full hiring picture for Formlabs.
About this role
As a Technical Services Agent at Formlabs, you will be the primary point of contact for customers, providing support and education through various channels such as email and phone. Your responsibilities include logging customer interactions, offering technical support and guidance, dispatching replacement parts, and collaborating with internal teams to relay customer feedback. The role emphasizes empowering users and ensuring a positive customer experience with Formlabs products.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Formlabs as an employer.
What you need
- 1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
- High School degree or equivalent
- Strong written and verbal empathetic communication skill
Nice to have
- Technical retail experience (i.e., Apple Genius bar, Geek squad)
- Experience in Dental (hygienist, lab technician, etc)
- Experience in Additive Manufacturing
- STEM degree
- Fluency in Spanish or French
What you get
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
Worth weighing
- No salary listed
- Role heavily focused on customer service rather than technical development
- Experience in specific industries (Dental, Additive Manufacturing) may be beneficial but not mandatory
Summarised from Formlabs's posting. Read the full original.
Listed by Formlabs on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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