or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Five9's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 123 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
The WEM AQM Prompt Engineer role at Five9 involves designing, testing, and optimizing LLM prompts for the Automated Quality Management (AQM) product. This position requires collaboration with customers and internal teams to define evaluation criteria and improve prompt accuracy through iterative refinement. Candidates will leverage their Speech Analytics experience to translate quality management frameworks into effective prompt logic and contribute to the development of prompt engineering standards.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- Minimum 3 years' hands-on experience as a Speech Analytics Analyst, QM Analyst, or WEM Application Consultant with deep involvement in category/topic design and optimization in Verint, NICE, Genesys, or equivalent platforms.
- Demonstrable prompt engineering skills via formal qualification or a verifiable portfolio of prompt design work.
- Strong understanding of contact center Quality Management processes, evaluation frameworks, and scoring methodologies.
- Experience selecting and analyzing call/interaction samples for model validation; comfortable applying precision, recall, and F1-score thinking to prompt performance measurement.
- Proven ability to translate business and QM requirements into structured, testable evaluation logic.
- Excellent written communication skills.
Nice to have
- Formal prompt engineering certification or coursework.
- Hands-on experience with one or more major LLM platforms including direct API or playground usage.
- Prior exposure to Five9 AQM or equivalent AI-native QM solutions.
- Experience with NICE Enlighten, Qualtrics, Medallia, or other AI-driven analytics platforms.
- Familiarity with JSON, basic scripting, or no-code automation tools.
What you get
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
Worth weighing
- Role is fully remote for candidates outside a 30-mile radius of an office; hybrid for those within that radius.
- No specific salary figure provided, only a range.
- The role is part of a newly established team, which may involve uncertainties typical of new initiatives.
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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