or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Five9's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 123 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
As a Technical Account Manager at Five9, you will support clients by providing account management, project management, and technical consulting services. Your role involves building trusted relationships with clients, educating them on Five9 products, troubleshooting technical issues, and managing service interruptions. You will also collaborate with internal teams to enhance client satisfaction and operational effectiveness.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- Minimum 3+ years of related experience in a consulting or project management role
- 3+ years in a software support role
- Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model
- In depth knowledge of one or more call center solutions like Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom
- Experience in technical writing and documentation
- Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs
Nice to have
- Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
- Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc.
- Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc.
- Knowledge of network troubleshooting tools such as Wireshark or Pathview
- Basic working knowledge API, HTML and Java scripting is a huge plus
What you get
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
Worth weighing
- No salary listed
- Role involves travel and working outside standard business hours
- Technical knowledge required is quite specific to contact center technologies and protocols
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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