Solution Engineer - Hypercare Team
Five9 · Manila, Manila, Philippines (Hybrid)
Posted about 3 months ago
or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Five9's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 123 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
The Solutions Engineer on the Hypercare team acts as the primary technical contact for assigned customers, providing advanced technical support and managing complex cases. This role involves building strong customer relationships, ensuring timely issue resolution, and collaborating with various teams to enhance service delivery. The engineer also engages proactively with customers to monitor performance and drive continuous improvement in service operations.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- A minimum of 3 years of relevant experience, including at least 2 years in software support
- Bachelor’s degree or equivalent experience
- Strong knowledge of PBX, ACD, CTI, VoIP, and IVR technologies
- Networking concepts such as TCP/IP and OSI model
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Visio)
- Strong written and verbal communication skills
Nice to have
- Experience supporting enterprise and large business accounts, including complex technical environments
- Strong account management experience, including managing customer expectations and driving successful service outcomes
- Proven ability in account relationship building, including establishing trust with key stakeholders and executive-level contacts
- Experience working with enterprise-level customers
- Strong presentation and business communication skills
What you get
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
Worth weighing
- Role requires hybrid work with 2 days a week in office
- No specific salary information provided
- Focus on customer engagement and relationship management may require strong interpersonal skills
- Position involves handling high-impact technical issues which may be stressful
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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