or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Five9's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 123 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
The Senior WEM AQM Prompt Engineer at Five9 will lead the development and implementation of prompt engineering practices within the Automated Quality Management (AQM) team. This role involves mentoring team members, defining standards, and managing complex customer engagements while ensuring the quality and effectiveness of AQM prompts. The engineer will also collaborate with clients and internal teams to translate quality management strategies into actionable evaluation criteria.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with expertise in Verint, NICE, or Genesys.
- Formal prompt engineering qualification or a substantive portfolio of production-grade prompt design work.
- Demonstrable understanding of LLM behavior and its impact on model outputs.
- Strong background in Quality Management design and experience building evaluation frameworks.
- Experience leading or mentoring technical team members.
- Proven track record of translating complex business requirements into structured technical solutions.
Nice to have
- Formal prompt engineering certification from recognized programs.
- Direct experience with leading LLM platforms at an advanced level.
- Prior hands-on experience with Five9 AQM or another AI-native QM solution.
- Experience contributing to or owning a Speech Analytics or QM center of excellence.
- Familiarity with prompt evaluation frameworks.
What you get
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of health, dental, and vision coverage.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to a mental health support platform offering personalized care and resources.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.
Worth weighing
- Role involves significant leadership and practice-building responsibilities, which may require a strong commitment to mentoring and team development.
- The position is remote for most candidates, but hybrid for those within 30 miles of an office, which may affect work-life balance.
- No specific salary or performance bonus details provided beyond a broad range.
- The role is positioned within a newly established practice, which may involve uncertainties as processes and standards are developed.
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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