or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Five9's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 123 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
The Senior Engineering Manager, AI Agents will lead the development and delivery of Five9's AI Agent software platform, focusing on creating fully autonomous self-service agents for customer support and sales within contact centers. This role involves managing a high-performing engineering team, improving engineering processes, and collaborating with various teams to ensure the successful execution of software development. The position emphasizes strong technical leadership and the integration of AI technologies to enhance customer experience.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- 1+ years of Experience in software development for GenAI platforms for Customer Support/Customer Experience
- 5+ years of software development experience, ideally in Java
- 5+ years of experience in enterprise SaaS software development
- 10+ years of software development experience
- Bachelors or advanced degree in computer science, computer engineering or similar
- Experience using Claude Code for software development
Nice to have
- Spring Boot
- Strong familiarity with LLMs, prompt orchestration, function calling, and multi-agent reasoning workflows
- Experience building AI-enabled microservices, including integrating LLM providers, embeddings, vector databases, RAG pipelines, and structured output validation
- Solid understanding of model latency, throughput, caching strategies, eval frameworks, and ML-specific observability
- Experience using one or more frontier models from OpenAI, Google, or open source
Worth weighing
- Hybrid role requiring 3 days a week in office
- The team is geographically dispersed, which may affect collaboration
- The company emphasizes a team-first culture and diversity, which may appeal to candidates looking for an inclusive work environment
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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