or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Five9's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 81 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
The Senior Director, Enterprise AI at Five9 will lead the company's AI initiatives, focusing on integrating AI capabilities across various functions to enhance customer experience and operational efficiency. This role involves defining the AI strategy, managing a team, establishing governance frameworks, and collaborating with senior leadership and external partners to drive AI adoption and innovation.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- 8+ years of experience in technology strategy, innovation, product management, or AI/ML program leadership
- 3+ years in a people- or program-management capacity
- Demonstrated experience leading enterprise-scale AI or digital transformation initiatives from concept through production
- Strong understanding of AI/ML fundamentals, generative AI, and enterprise data platforms
- Experience building AI governance frameworks in a regulated or enterprise SaaS environment
- Proven ability to influence senior stakeholders and drive cross-functional alignment
Nice to have
- MBA or advanced technical degree
- Experience in the contact center, CX, or SaaS industry
What you get
- Health, dental, and vision coverage beginning on the first day of employment
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to a mental health support platform
- Generous employee stock purchase plan
Worth weighing
- Hybrid work model requires 3 days a week in the Dallas office
- No specific salary details provided beyond a range
- Focus on AI governance and compliance may imply a regulated environment
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Five9
- Enablement Specialist, Sales ExecutionSan Francisco, CA (Hybrid)
- AI Engineering ManagerIndia, Bengaluru (Hybrid)
- Director, Internal CommunicationsUnited States (Remote)
- Vice President, Strategy & Business OperationsSan Ramon, CA (Hybrid)
- Security EngineerUnited States (Remote)
- Workforce Engagement Management (WEM) Platform EngineerManila, Manila, Philippines (Hybrid)
- WEM Application ConsultantManila, Manila, Philippines (Hybrid)
- Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)United States (Remote)