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Five9

Senior Applied Research Scientist – Voice of the Customer (VOC) | IND

Five9 · India, Bengaluru (Hybrid)

Posted 13 days ago

or apply directly on Five9's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Five9's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Five9's roles list one
Ghost-job risk at Five9
high
81 stale, 4 reposted of 124 open
Hiring momentum
210 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.

About this role

The Senior Applied Research Scientist for Voice of the Customer at Five9 will engage in applied research to enhance the company's AI Agent software platform. This role involves designing and executing experiments, developing algorithms, and evaluating the performance of various language models, all aimed at improving customer interactions through autonomous AI agents. The scientist will also work on data collection and the creation of datasets for experiments, ensuring that research outputs are aligned with product needs.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.

What you need

  • 5+ years in Conversational AI or related field
  • 1+ years experience in applied research in conversational AI or AI Agents
  • Familiarity with AI Agent frameworks such as LangChain and LangGraph
  • Software development experience in building simulators and test environments, ideally in Python
  • Knowledge of advanced statistical methodologies
  • Graduate degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering or similar quantitative field

Worth weighing

  • No salary listed
  • Role focuses on research rather than production code development
  • Experience with specific AI frameworks may be required
  • Hybrid work model may imply some in-office presence is necessary

Summarised from Five9's posting. Read the full original.

Listed by Five9 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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