or apply directly on Five9's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Five9's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Five9's roles list one
- Ghost-job risk at Five9
- high 81 stale, 4 reposted of 124 open
- Hiring momentum
- 210 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Five9's own greenhouse board since 2026-08-03. Full hiring picture for Five9.
About this role
The Director of IT Operations at Five9 will oversee the IT department's operational backbone, focusing on financial management, strategic alignment, and continuous improvement initiatives. This role involves managing the global IT budget, leading the development of IT objectives, and facilitating communication between the IT organization and executive leadership. The ideal candidate will drive organizational transformation and ensure compliance with IT policies and governance frameworks.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Five9 as an employer.
What you need
- Minimum of 8 years of progressive experience in IT Operations, IT Strategy, or IT Business Management, preferably within a SaaS, Cloud, or high-growth technology environment.
- Proven track record of successfully managing complex IT budgets, forecasting, and vendor financial relationships.
- Deep understanding of OKR methodologies, ITIL, agile frameworks, and continuous improvement practices.
- Exceptional executive presence and storytelling capability, with the ability to translate complex technical and operational concepts into clear, actionable business insights.
- Demonstrated ability to lead through influence, drive cross-functional alignment, and execute strategic initiatives without direct reporting lines.
Nice to have
- Solid use of AI to build skills, agents and apps to bring efficiency to the IT business.
What you get
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
Worth weighing
- The role requires a strategic thinker with a hands-on approach, which may involve a significant workload and responsibility.
- No specific mention of remote work flexibility beyond the hybrid setup, which may affect work-life balance.
- The emphasis on financial oversight and governance suggests a high level of accountability and pressure in managing budgets.
Summarised from Five9's posting. Read the full original.
Listed by Five9 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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